One integrated platform also enables a single integration framework to connect to productivity tools like Microsoft® Teams and CRM apps with your communications across all functional areas, saving implementation time and maintenance dollars. Embeddable APIs enable low-code, no-code customized experiences, especially in the contact center with more robust omnichannel possibilities.
8×8 X-Series
The eXperience Communications Platform™ is the first and only XCaaS platform on the market. It empowers enterprises with modern communication experiences, eliminates organizational silos, boosts employee productivity, delights customers, and unifies data to reveal deeper insights for smarter decisions and a more agile business.
Key Features
Here are the key features of 8×8 X Series:
1. Unified Communications:
– Ability to make and receive telephone calls over IP-based networks
– Breakout to PSTN (Public Switched Telephone Network)
– Unlimited UK calling included
2. Messaging and Collaboration:
– Instant messaging
– Presence indicators
– Team collaboration tools
– Consistent user interface across multiple devices
3. Voice Features:
– HD quality voice calls
– Secure voice calls using TLS and SRTP encryption
– Voicemail with transcription
– Call recording with hot and cold storage options
4. Phone System:
– Dedicated direct dialing inward (DDI) number for each extension
– Power keys (Busy Lamp Field – BLF) for handling multiple calls and monitoring user availability
– Web browser click-to-dial functionality
5. Mobile and Desktop Applications:
– Mobile apps for working on any mobile device
– Desktop app for working on any desktop device
6. Analytics and Reporting:
– Organization summary dashboard
– Extension summary with detailed call activity information
– Call detail records
– Data-driven insights
7. Scalability:
– Different editions (X1, X2, X3, X4) with increasing feature sets
8. Integration:
– Ability to integrate multiple messaging, voice, video, and data applications
9. Additional Features (depending on edition):
– Audio and video conferencing
– Team collaboration tools
– Advanced reporting and analytics
These features make 8×8 X Series a comprehensive unified communications platform suitable for various business communication needs.
Description
One integrated platform also enables a single integration framework to connect to productivity tools like Microsoft® Teams and CRM apps with your communications across all functional areas, saving implementation time and maintenance dollars. Embeddable APIs enable low-code, no-code customized experiences, especially in the contact center with more robust omnichannel possibilities.
How-To
FAQs
Can 8×8 X-Series integrate with other business applications?
Yes, 8×8 offers integrations with various CRM, helpdesk, and productivity tools.
Does 8×8 X-Series include analytics and reporting?
Higher-tier plans usually include advanced analytics and reporting features for call data and team performance.
Is 8×8 X-Series suitable for small businesses?
8×8 X-Series can be used by businesses of various sizes, with plans tailored for small businesses up to large enterprises.
